How Sandbox VR gives 1,000+ employees instant operational answers across 90 locations
93%
Resolution accuracy
1000+
Questions resolved per week
vs
Looking for an alternative to Botpress?
Chatbase and Botpress both build AI agents for chat, email and voice, but Chatbase is built for the support team to run without engineering, at a published cost per reply.
How are you different from Botpress?
Same outcomes, different starting point. You brief the agent in plain English instead of building it in nodes or TypeScript, and you know what a reply costs before it’s sent.
AI Agent
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When compared with Botpress, Chatbase does this better
- 0Code required to launch
- 48hTo integrate, per Rocksteady Corp
- 80%Deflection rate
- 99.9%Uptime SLA
Trusted by over 10000+ businesses
4.8
Why growing teams consider a Botpress alternative
Botpress is a capable developer platform, so what sends teams elsewhere is who
has to run it and what a reply ends up costing, not a ceiling on what it can do.
An IDE, not an agent
Botpress describes Studio as an integrated development environment. The ADK is a TypeScript framework.
Two meters on one bill
Plans are priced per conversation with an AI usage allowance on top, and AI spend is metered in tokens.
Power moves into code
Anything past the visual builder lives in the ADK. Custom builds can turn into two or three month code projects.
Logos are not actions
Botpress Hub lists integrations, but a logo tells you a connector exists, not which actions your agent can take.
Everything in this section is based on public information reviewed in September 2026.
Set it up the way
you’d brief a new hire
Data sourcesAuto-retrainOn
Last trained 2d ago
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Add Q&A’s
Add Notion Pages
Add Tickets
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Source
Bulk selectTotal size:24/ 100 KB
Acme_Product_Guide.pdfApr 13, 2026 at 8:45 AM • 4 KB
File
Acme_Onboarding_Checklist.pdApr 12, 2026 at 12:22 PM • 3 KB
File
https://www.acme.coApr 11, 2026 at 8:45 AM • 12 KB
URL
https://www.acme.co/pricingApr 10, 2026 at 9:21 AM • 5 KB
URL
https://www.acme.co/blogApr 8, 2026 at 5:40 PM • 8 KB
URL
About AcmeApr 8, 2026 at 1:34 pm • 15 KB
Text
Job PostingsApr 4, 2026 at 8:45 AM • 3 KB
Text
Sales agent
Good evening, John
What would you like to do today?
This week your AI agent handled 1,247 conversations, with automation up 4.2%↑. The biggest theme was pricing and billing questions, followed by account setup. Escalations rose slightly, driven by API integration errors that may benefit from an updated help article.
Summarize issues customers are facing
Suggest improvements from conversations
Add a new text based data source
Insights
Conversations87%
Escalation rate18%
Customer success score81
Suggestions
Add an action to automate issuing refund credits to users.
Resolution rate by ~15%Point it at your help center, files, links, Q&As, Notion pages and product data. It answers from what you’ve given it, and says so when something isn’t covered.
Chatbase vs Botpress, side by side
Botpress ships a development environment, and the agent is whatever your team builds
in it. Chatbase ships the agent itself, priced per reply. Every row below is a yes or a no.
Decision criteria
Free plan to start
Pricing published, from free through Enterprise
Live in days, with no sales cycle to clear first
Designed for support and CX teams to run day to day without engineering
No flow diagram, node graph or code to maintain
Cost per reply published per model, not metered in tokens at provider rates
One usage meter, message credits, rather than conversations plus an AI usage allowance plus storage and table rows
AI model chosen and changed per agent
Everything the agent does stays editable in plain language after launch
Lead capture out of the box
Built-in help desk
Works with your existing help desk
3 seats on the free plan
Unlimited seats on a published plan
Channels and languages
Website chat
Instagram and Messenger
Slack
Voice
Outbound campaigns without code
90+ languages
Workflows and actions
Plain-language instructions
Multi-step procedures written as plain-English steps, with actions called inline, no nodes or code
Prebuilt integrations with third-party tools
Connects to internal systems over API
Human handoff to a live agent
Interactive widgets the agent chooses itself, out of the box (checkout, booking, forms, live status)
Memory across sessions
Testing and improvement
Playground or emulator to test before launch
Simulated conversations before launch
Regression tests on every change, without writing code
A/B testing
Knowledge gap detection
Proposed fixes tested against saved scenarios before you approve them
Plain English questions across all conversations to get custom analytics and suggestions.
Security and enterprise controls
SOC 2 Type II
GDPR
HIPAA stated publicly
SSO
Role-based access control
Audit logs
Zero-day data retention with AI providers
Dedicated account manager
Service level agreement stated publicly
The most trusted AI agent for customer experience
Modern teams run on Chatbase. See for yourself
- 80%resolved without a human
“The setup is easy, the adoption hurdle is lower than you fear, and the time your team gets back is immediate.”LT Jacquin, Group Head of J Force
- 48 hoursto integrate Chatbase
“Integration with our main AI tools was a big reason why we chose Chatbase, plus ease of integration. Much faster and easier than anticipated.”Jeff Leitman, CEO, Rocksteady Corp
- 2.2xlift in merchant closed-won rate
“Chatbase is a very friendly, non-technical platform. You don’t need a big team or a complex integration to get real results.”Maria Fernanda Castro, Merchant Operations Sr. Specialist
Over 800k live agents across the world
Trusted by 10,000+ brands
How Arcadis built a repeatable AI communication model for public infrastructure projects
100%
Official sourced answers
24/7
Citizen access to project info
4.8
Chatbase is committed to delivering the top customer support platform for those who demand excellence.
Frequently asked questions
The world’s best customer experiences run on Chatbase
Join thousands of teams using Chatbase to build AI agents that deliver exceptional support at scale — across chat, email, and voice.